FAQs

Does the DSL modem have a warranty?

Yes. In the unlikely event the DSL equipment fails, GMA offers a fair replacement policy.

Below is our DSL Modem Replacement Warranty and Policy:



If any equipment supplied by Green Mountain Access (GMA) or Waitsfield and Champlain Valley Telecom (WCVT) pursuant to this Service Agreement is found to be defective in material or workmanship within twelve (12) months of the date of order completion, then any such equipment will be repaired or replaced at the option of GMA with a new or functionally equivalent model. Labor and material required to repair or replace such defective equipment will be free of charge for a period of twelve (12) months following the completion of the original installation.

This limited warranty does not apply to: a) theft or loss b) damage resulting from accidents, acts of God or nature, alteration, misuse, tampering or abuse; c) failure of the customer to properly follow operation instructions provided at the time of installation or at a later date; and d) trouble due to interruption of commercial power or phone service.

A fee (current modem cost plus applicable taxes) will be charged for equipment replaced beyond the period of twelve (12) months following the completion of the original installation or as a result of a condition described in the above limited warranty.

Modem Rentals: GMA will rent DSL modems at a monthly Rate of $5.00. This extends the above warranty to 100% replacement coverage. Customers may opt into the modem rental program at anytime. Modem rental customers disconnecting their DSL line must return their rented modem in good working order or must purchase a new modem from GMA.

The foregoing limited warranty is in lieu of all other warranties, express or implied, including but not limited to, any implied warranties of merchantability or fitness for a particular purpose. No agent, employee or representative of GMA or any other person is authorized to modify this warranty in any respect. This warranty is non-transferable. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

Tips For Protecting Your Modem and Computer Equipment:

We highly recommend using a quality surge protector rated for Broadband with your DSL modem to protect it from any power fluctuations and provide you with maximum reliability. Uninterruptible Power Supplies (UPS) are another option and provide the safety of a battery backup for your computer equipment.

Try to steer clear of the cheaper models of surge protection as many of these units offer little in the way of surge protection. While surge protectors may not stop every single surge, they are well worth the peace of mind. Some manufacturers of surge protection even offer equipment replacement guarantees in the event that the protection fails.


Please contact us with any questions.

Green Mountain Access
P.O. Box 9
Waitsfield, VT 05673-0009
(802) - 496-8598 or 888-321-0815
support@greenmountainaccess.net